Privacy and Security Policy

Privacy and Security Policy

All services provided on our e-commerce site, Fiber4u.com, are owned and operated by Fiber4u Bilişim Teknolojileri Sanayi ve Ticaret Limited Şirketi, registered at EYÜP SULTAN MAH. GÜLSU SK. NO: 5 A1 BLOK AA SANCAKTEPE/ISTANBUL.

Our company may collect personal data for various purposes. Below, we explain how personal data is collected, how it is protected, and how we handle it.

Personal information such as names, company details, phone numbers, addresses, or email addresses is collected by our store as part of the nature of the business through the completion of various forms and surveys on our site.

From time to time, our company may send campaign information, details about new products, and promotional offers to our customers and members. Members can choose whether or not to receive such information when signing up and can change this choice later in their account settings or through the link in the notification email.

Personal information submitted electronically during the approval process on our site or via email will not be disclosed to third parties beyond the purposes and scope defined in our "User Agreement."

To identify system-related issues and quickly resolve any problems or disputes related to the services provided, our company records and uses members' IP addresses. IP addresses may also be used to broadly identify users and collect comprehensive demographic information.

Our company may use the information requested for direct marketing purposes by itself or with partners beyond the purposes and scope defined in the Membership Agreement. Personal information may also be used to contact users when necessary. Information requested by us, provided by the user, or related to transactions on our site may be used by our company and its partners for statistical evaluations, database creation, and market research without disclosing members' identities.

Our company is committed to keeping confidential information strictly private and confidential, treating it as a duty to protect it, and taking all necessary measures and exercising due diligence to prevent its disclosure to the public, unauthorized use, or disclosure to third parties.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders shopping on our sites. Credit card information is not stored in our system.

When entering the transaction process, there are two things to look for to ensure you are on a secure site. One is a key or lock icon in the lowest part of your browser window, indicating a secure internet page where all your information is encrypted. This information is only used in accordance with the sales transaction process and your instructions. Credit card information used during shopping is encrypted with 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for verification. If the card is approved, the purchase continues. Since no information about the card can be viewed or recorded by us, it prevents third parties from obtaining this information under any conditions.

The reliability of payment/billing/delivery address information for credit card orders placed online is monitored by our company against credit card fraud. Therefore, first-time customers must have their financial and address/phone information verified before their orders can proceed to the supply and delivery stages. If necessary, contact may be made with the credit card holder or the relevant bank to verify this information.

Only you can access and modify the information provided during registration. As long as you keep your login information secure, others cannot access or modify your information. To this end, membership operations are conducted within a 128-bit SSL security area, an international encryption standard.

Online shopping sites with a customer service line and clearly stated address and phone information are preferred today. This allows you to obtain detailed information on any questions and gain more reliable information about the trustworthiness of the online shopping service provider.

Note: We recommend ensuring that the company’s address and phone number are listed on online shopping sites. Before making a purchase, note all phone/address details of the store from which you are buying. If you are unsure, verify by calling before making a purchase. All information about our company and its location is clearly stated on our site.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

Credit card and identification information sent to us via mail-order will be kept confidential by our company according to privacy principles. This information will be retained for 60 days against possible credit card disputes with the bank and then destroyed. If any additional amount other than the approved mail-order form is charged to your card, you can naturally dispute this with the bank, which presents no risk.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other sites within the website. Our company is not responsible for the privacy practices and content of the sites accessed through these links. Advertisements published on our site are distributed to users through advertising partners. The Privacy Policy Principles in this agreement only apply to our store and do not cover third-party websites.

EXCEPTIONS

In the limited cases mentioned below, our company may disclose user information to third parties outside the scope of this "Privacy Policy." These cases are limited to:

1. Compliance with legal obligations imposed by laws, decrees, regulations, or other legal authorities;
2. Fulfillment of the terms of the "Membership Agreement" and other agreements with users;
3. Information requests from authorized administrative and judicial authorities for the conduct of an investigation or inquiry;
4. Cases where providing information is necessary to protect the rights or safety of users.

EMAIL SECURITY

Do not include your credit card number or passwords in emails sent to our Customer Service regarding any orders. Information in emails can be seen by third parties. Our company cannot guarantee the security of the information transmitted through emails under any circumstances.

BROWSER COOKIES

Our company may obtain information about users visiting our store and their use of the website using a technical communication file (Cookie). These technical communication files are small text files sent by a website to the user's browser to be stored in the main memory. They help facilitate the use of the internet by storing site preferences and status.

Technical communication files help gather statistical information about the number of visitors to the site, the purpose of visits, the number of visits, and the duration of stays, and help generate dynamic ads and content tailored for users. They are not designed to collect data from the main memory or emails or any other personal information. Most browsers are designed to accept cookies, but users can adjust their settings to refuse cookies or be alerted when a cookie is sent.

Our company may change the terms of this "Privacy Policy" at any time by publishing them on the site or sending them to users via email. Changes to the Privacy Policy will take effect on the date of publication.

For any questions and suggestions regarding our privacy policy, you can email [email protected]. You can reach our company using the following contact information:

Company Name: Fiber4u Bilişim Teknolojileri Sanayi ve Ticaret Limited Şirketi

Address: EYÜP SULTAN MAH. GÜLSU SK. NO: 5 A1 BLOK AA SANCAKTEPE/ISTANBUL

Email: [email protected]

Phone: +90 (216) 371 53 82