Remote Sales Agreement

1. PARTIES

This Agreement is entered into by and between the parties listed below under the terms and conditions specified herein.

'BUYER': (hereinafter referred to as "BUYER")

NAME: ADDRESS:

'SELLER': (hereinafter referred to as "SELLER")

NAME: Fiber4u Bilişim Teknolojileri San. ve Tic. Ltd. Şti. ADDRESS: EYÜP SULTAN MAH. GÜLSU SK. NO: 5 A1 BLOK AA SANCAKTEPE/ ISTANBUL

By accepting this agreement, the BUYER acknowledges and agrees that, upon confirmation of the order subject to this agreement, the BUYER is obligated to pay the order amount and any additional charges such as shipping costs, taxes, etc., and confirms that they have been informed of this obligation.

2. DEFINITIONS

In the application and interpretation of this Agreement, the following terms shall have the meanings indicated:

• MINISTER: The Minister of Customs and Trade,
• MINISTRY: The Ministry of Customs and Trade,
• LAW: Law No. 6502 on the Protection of Consumers,
• REGULATION: Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188),
• SERVICE: All consumer transactions that involve the provision of goods other than goods supplied for a fee or benefit,
• SELLER: The company that provides or acts on behalf of or for the account of a company providing goods to the consumer in the course of commercial or professional activities,
• BUYER: A real or legal person who acquires, uses, or benefits from goods or services for non-commercial or non-professional purposes,
• SITE: The website owned by the SELLER,
• ORDERING PARTY: The real or legal person who requests goods or services through the SELLER's website,
• PARTIES: The SELLER and the BUYER,
• AGREEMENT: This agreement entered into between the SELLER and the BUYER,
• GOODS: Movable items and intangible goods such as software, audio, video, and similar items prepared for use in electronic environments that are the subject of the transaction.

3. SUBJECT MATTER

This Agreement regulates the rights and obligations of the parties in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product, which is ordered electronically by the BUYER through the SELLER’s website and whose specifications and sales price are indicated below.

The prices listed and announced on the site are the sales prices. The announced prices and promises are valid until they are updated or changed. Prices announced for a specific period are valid until the end of the specified period.

SELLER INFORMATION

Company Name: Fiber4u Bilişim Teknolojileri Sanayi ve Ticaret Limited Şirketi

Address: EYÜP SULTAN MAH. GÜLSU SK. NO: 5 A1 BLOK AA SANCAKTEPE/ ISTANBUL

Email: [email protected]

Phone: +90 (216) 371 53 82

BUYER INFORMATION

Delivery Person: Delivery Address: Phone: Fax: Email/Username:

ORDERING PARTY INFORMATION

Name/Surname/Title: Address: Phone: Fax: Email/Username:

PRODUCT/PRODUCTS INFORMATION

The basic characteristics (type, quantity, brand/model, color, quantity) of the product(s) are published on the SELLER’s website. If the SELLER has organized a campaign, you may review the basic characteristics of the product during the campaign period. The validity of the campaign is until the campaign date.

7.2. The prices listed and announced on the site are the sales prices. The announced prices and promises are valid until they are updated or changed. Prices announced for a specific period are valid until the end of the specified period.

7.3. The total sales price of the product or service, including all taxes, is shown below.

Product Description

Quantity

Unit Price

Subtotal (Including VAT)

Shipping Cost

Total:

Payment Method and Plan

Delivery Address

Recipient

Billing Address

Order Date

Delivery Date

Delivery Method

7.4. The shipping cost is to be paid by the BUYER.

8. INVOICE INFORMATION

Name/Surname/Title: Address: Phone: Fax: Email/Username: Invoice Delivery: The invoice will be delivered to the billing address along with the order during delivery.

GENERAL TERMS

9.1. The BUYER acknowledges, declares, and undertakes that they have read and are aware of the preliminary information regarding the basic characteristics, sales price, and payment method of the product and delivery on the SELLER’s website, and has given the necessary confirmation in the electronic environment. The BUYER also accepts, declares, and undertakes that they have obtained the address that the SELLER must provide, the basic features of the ordered products, the total price including taxes, and payment and delivery information accurately and completely.

9.2. Each product subject to the contract will be delivered to the BUYER or the person and/or institution specified by the BUYER at the address indicated in the preliminary information section of the website within a period not exceeding 30 days, depending on the distance from the BUYER's place of residence. If the product cannot be delivered to the BUYER within this period, the BUYER has the right to terminate the contract.

9.3. The SELLER undertakes to deliver the product subject to the contract completely, in accordance with the characteristics specified in the order, and, if applicable, with warranty certificates, user manuals, and other required information and documents, in a manner that meets legal regulations, standards, and the principles of accuracy and honesty. The SELLER also undertakes to maintain and improve the quality of service, exercise due care and diligence in the performance of the work, and act with prudence and foresight.

9.4. The SELLER may provide a different product of equal quality and price with the BUYER’s information and explicit approval before the performance period of the contractual obligations expires.

9.5. If the SELLER is unable to fulfill its contractual obligations due to impossibility of performance, the SELLER undertakes to notify the BUYER in writing within 3 days from the date of learning of this situation and to refund the total amount to the BUYER within 14 days.

9.6. The BUYER agrees, declares, and undertakes that if the payment for the product subject to the contract is not made or is canceled in bank records, the SELLER's obligation to deliver the product will terminate.

9.7. The BUYER agrees, declares, and undertakes that if the product is not paid for by an unauthorized person after delivery to the BUYER or the person and/or institution specified by the BUYER, the BUYER will return the product within 3 days, with shipping costs borne by the SELLER.

9.8. If the SELLER is unable to deliver the product within the period due to force majeure, unforeseen events, or other situations that prevent or delay the fulfillment of the parties' obligations, the SELLER undertakes to notify the BUYER. The BUYER has the right to request cancellation of the order, replacement with a similar product, or postponement of the delivery until the obstacle is removed. If the order is canceled by the BUYER, the product price paid in cash will be refunded to the BUYER within 14 days. For payments made by credit card, the product price will be refunded to the relevant bank within 14 days after the order is canceled by the BUYER. The BUYER acknowledges that the average process for the credit card refund may take 2 to 3 weeks and that the delay in reflecting the amount to the BUYER's account is related to the bank's process, and the SELLER cannot be held responsible for potential delays.

9.9. The SELLER has the right to communicate with the BUYER through letters, emails, SMS, phone calls, and other means via the address, email address, fixed and mobile phone numbers, and other contact information provided by the BUYER on the site. By accepting this agreement, the BUYER acknowledges and agrees that the SELLER may engage in such communication activities.

9.10. Before accepting delivery of the product/service, the BUYER shall inspect it; damaged or defective products/services (e.g., dents, breaks, torn packaging) should not be accepted from the courier. The product/service is considered to be accepted as intact and undamaged upon delivery. The BUYER is responsible for the careful preservation of the product/service after delivery. If the right of withdrawal is to be exercised, the product/service should not be used. The invoice must be returned.

9.11. If the BUYER and the holder of the credit card used at the time of ordering are not the same person or if a security issue is detected with the credit card before delivery of the product to the BUYER, the SELLER may request the credit card holder's identification and contact information, a previous month's credit card statement, or a statement from the bank confirming that the credit card belongs to the cardholder. The order will be suspended until the BUYER provides the requested information/documents, and if these requests are not met within 24 hours, the SELLER has the right to cancel the order.

9.12. The BUYER declares and undertakes that the personal and other information provided when registering on the SELLER's website is accurate and agrees to notify the SELLER of any changes. The BUYER is responsible for the accuracy of the information provided and any damages arising from false or misleading information. The SELLER will not be liable for damages caused by incorrect or outdated information provided by the BUYER.

9.13. In the event that the BUYER does not fulfill their obligations under the contract and fails to make the payment within the specified time, the SELLER has the right to cancel the order or take legal action. The BUYER is responsible for any additional costs or damages resulting from the non-fulfillment of their contractual obligations.

10. CONSUMER RIGHTS AND COMPLAINTS

10.1. The BUYER may request information, apply for complaints, or exercise their rights through the SELLER’s customer service channels. The SELLER undertakes to respond to the BUYER's complaints and requests within a reasonable time frame.

10.2. If the BUYER is not satisfied with the resolution of their complaints or requests, they may contact the relevant Consumer Arbitration Committee or Consumer Court for further assistance.

11. GOVERNING LAW AND JURISDICTION

11.1. This Agreement shall be governed by and construed in accordance with the laws of the Republic of Turkey.

11.2. Disputes arising from or related to this Agreement shall be subject to the jurisdiction of the competent courts and execution offices of Istanbul.

12. FINAL PROVISIONS

12.1. The BUYER confirms that they have read, understood, and accepted all terms and conditions of this Agreement.

12.2. Any amendments or additions to this Agreement must be made in writing and agreed upon by both parties.

12.3. This Agreement is effective from the date the BUYER electronically accepts the terms and conditions.